Online first
Current issue
Archive
Special Issues
About the Journal
Publication Ethics
Anti-Plagiarism system
Instructions for Authors
Instructions for Reviewers
Editorial Board
Editorial Office
Contact
Reviewers
All Reviewers
2024
2023
2022
2021
2020
2019
2018
2017
2016
General Data Protection Regulation (RODO)
RESEARCH PAPER
Socio-demographic and medical factors associated with patients’ satisfaction with nursing care and their perception of pain
1
Department of Pediatric Nursing, Faculty of Health Sciences, Medical University of Lublin, Lublin, Poland
2
Department of Neurosurgery and Pediatric Neurosurgery, Medical University of Lublin, Lublin, Poland
3
Department of Neuro-Rehabilitation, Institute of Rural Health, Lublin, Poland
4
Department of Neurology, Faculty of Health Sciences, Medical University of Lublin, Lublin, Poland
Corresponding author
Danuta Zarzycka
Department of Pediatric Nursing, Faculty of Health Sciences, Medical University of Lublin, Prof. Gębali 6, 20-093 Lublin, Poland
Department of Pediatric Nursing, Faculty of Health Sciences, Medical University of Lublin, Prof. Gębali 6, 20-093 Lublin, Poland
Ann Agric Environ Med. 2019;26(2):298-303
KEYWORDS
TOPICS
ABSTRACT
Introduction and objective:
Patient satisfaction with nursing care is one of important indicators of health care quality. As for pain, it is an indicator of patient health. The goal of the study is to identify socio-demographic and medical factors that differentiate the assessment of satisfaction with nursing care of hospitalized patients.
Material and methods:
The study involved performing a diagnostic survey using standardized instruments, i.e. the Newcastle Satisfaction with Nursing Scale (NSNS) and the Visual Analog Scale by Barbara J. Headley for pain scoring. The study included 205 patients hospitalized for lumbar pain syndrome on two neurosurgery wards in Poland. The mean patient age was 51 years. Most respondents declared having high school or vocational education. The mean time of hospitalization before the study was 2 days.
Results:
The results demonstrated that patient satisfaction with nursing care is independent of patient age, education, duration of hospitalization, or number of hospitalizations. In contrast, the experience of nursing care is dependent on education, and less educated patients (primary or vocational education) had higher scores in this category. With regards to pain, it was perceived as more intense by women and by patients hospitalized for a shorter period of time.
Conclusions:
Satisfaction with nursing care among patients with lumbar pain syndrome does not depend on socio-demographic or medical variables. Experience of nursing care depends on patient’s education.
Patient satisfaction with nursing care is one of important indicators of health care quality. As for pain, it is an indicator of patient health. The goal of the study is to identify socio-demographic and medical factors that differentiate the assessment of satisfaction with nursing care of hospitalized patients.
Material and methods:
The study involved performing a diagnostic survey using standardized instruments, i.e. the Newcastle Satisfaction with Nursing Scale (NSNS) and the Visual Analog Scale by Barbara J. Headley for pain scoring. The study included 205 patients hospitalized for lumbar pain syndrome on two neurosurgery wards in Poland. The mean patient age was 51 years. Most respondents declared having high school or vocational education. The mean time of hospitalization before the study was 2 days.
Results:
The results demonstrated that patient satisfaction with nursing care is independent of patient age, education, duration of hospitalization, or number of hospitalizations. In contrast, the experience of nursing care is dependent on education, and less educated patients (primary or vocational education) had higher scores in this category. With regards to pain, it was perceived as more intense by women and by patients hospitalized for a shorter period of time.
Conclusions:
Satisfaction with nursing care among patients with lumbar pain syndrome does not depend on socio-demographic or medical variables. Experience of nursing care depends on patient’s education.
REFERENCES (46)
1.
Creanga AA, Gullo S, Kuhlmann AKS, Msiska TW, Galavotti C. Is quality of care a key predictor of perinatal health care utilization and patient satisfaction in Malawi? BMC Pregnancy Childbirth. 2017; 17(150). http://doi.org/10.1186/s12884-....
2.
Maconko M, Kopański Z, Strychar J, Małek Ł. Patient satisfaction and the methods of its assessment. J Clin Healthcare 2016; 3: 14–19.
3.
Bjertnaes OA, Sjetne IS, Iversen HH. Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations. BMJ Qual Saf. 2012; 21(1): 39–46, doi: 10.1136/bmjqs-2011-000137.
4.
Wagner D, Bear M. Patient satisfaction with nursing care: a concept analysis within a nursing framework. J Adv Nur. 2009; 65(3): 692–701.
5.
Otani K, Kurz RS. The impact of nursing care and other healthcare attributes on hospitalized patient satisfaction and behavioral intentions. J Health Manag. 2004; 46(3): 181–196.
6.
Piotrowska M, Kopański Z, Wróblewska M, Błaszczak B. Quality of life of persons with periodontal diseases. JPHNMR 2015; (1): 45–50.
7.
Zyznawska J, Mańko G, Kulesa-Mrowiecka M, Brzostek M, Stach B. Wpływ rehabilitacji i programów profilaktycznych na jakość życia i próg odczuwalności bólu u pacjentów z dolegliwościami bólowymi dolnego odcinka kręgosłupa. JPHNMR 2013; 2: 30–41.
8.
Lynn M, McMillen B, Sidani S. Understanding and measuring patients’ assessment of the quality of nursing. care. Nurs Res. 2007; 56(3): 159–166.
9.
Turris SA. Unpacking the concept of patient satisfaction: a feminist analysis. J Adv Nurs. 2005; 50(3): 293–298. doi:10.1111/j.1365-2648.2005.03392.x.
10.
Plentara R, Knyszyńska A, Bażydło M, Zabielska P, Klim A, Kotwas A, et al. Patient satisfaction measure of the quality of primary health care. Pom J Life Sci. 2015; 61(3): 335–340.
11.
Gutysz-Wojnicka A, Dyk D. Adaptacja polskiej wersji the Newcastle satisfaction with nursing scale (NSNS). Probl Pielęg. 2007; 15(3): 133–138.
12.
Risser N. Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings. Nurs Res. 1975; 24: 45–52.
13.
Singh J. The Satisfaction concept: a review and reconceptualization. Adv Consum Res. 1989; 16: 176–179.
14.
Goktas SB, Yildiz T, Nargiz SK. The evaluation of nursing care satisfaction and patient learning needs in day case surgery. Indian J Surg. 2015; 77(3): 1172–1179. http://doi.org/10.1007/s12262-....
15.
Hudak PL, Hogg-Johnson S, Bombardier C, McKeever PD, Wright JG. Testing a new theory of patient satisfaction with treatment outcome. Med Care. 2004; 42(8): 726–739. http://www.jstor.org/stable/46....
16.
Merkouris A, Ifantopoulos J, Lanara V, Lemonidou C. Patient satisfaction: a key concept for evaluating and improving nurses services. J Nurs Manag. 1999; 7(1): 19–28. doi: 10.1046/j.1365-2834.1999.00101.x.
17.
Dorigan GE, Guirardello EB. Patient satisfaction in a gastroenterology unit. Acta Paul Enferm. 2010; 23(4): 500–505. doi: 10.1590/S0103-21002010000400009.
18.
Johansson P, Oleni M, Fridlund B. Patient satisfaction with care in the context of health care: a literature study. Scand J Caring Sci. 2002; 16(4): 337–344. doi: 10.1046/j.1471-6712.2002.00094.x.
19.
Aiken LH, Sermeus W, Van den Heede K, Sloane DM, Busse R, McKee M, et al. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. BMJ 2012; 344: e1717.
20.
Findik YU, Unsar S, Sut N. Patient satisfaction with nursing care and its relationship with patient characteristics. Nurs Health Sci. 2004; 12(2): 162–169. doi: 10.1111/j.1442-2018.2009.00511.x.
21.
Berkowitz B. (January 31, 2016) “The Patient Experience and Patient Satisfaction: Measurement of a Complex Dynamic” OJIN: The Online Journal of Issues in Nursing Vol. 21, No. 1, Manuscript 1. DOI: 10.3912/OJIN.Vol21No01Man01.
22.
Batbaatar E, Dorjdagva J, Luvsannyam A, Conceptualisation of patient satisfaction: a systematic narrative literature review. Perspect Public Health 2015; 135(5): 243–250 https://doi.org/10.1177/175791....
23.
Cleary PD. A hospitalization from hell: a patient’s perspective on quality. Ann Intern Med. 2003; 138(1): 33–9.
24.
Leino-Kilpi H, Vuorenheimo J. Patient satisfaction as an indicator of the quality of nursing care. Vard Nord Utveckl Forsk. 1992; 12(3/4): 22–28.
25.
The International Association for the Study of Pain (IASP) Committee on Taxonomy, Update May 22 2012). https://www.iasp-pain.org/Taxo... (access: 2018.01.14).
26.
Turkiewicz-Maligranda A. Psychosocjologiczne uwarunkowania przeciwdziałania niepełnosprawności chorych w wieku produkcyjnym wynikającej z choroby dyskowej odcinka krzyżowo-lędźwiowego kręgosłupa – przegląd literatury. Piel Zdr Publ. 2013; 3(4): 353–357.
27.
Deklaracja Europejskiej Federacji Oddziałów IASP (EFIC) odnośnie bólu przewlekłego jako głównego problemu zdrowotnego, traktowanego jako „choroba sama w sobie” https://ptbb.pl/bol/115-deklar... (access: 2018.01.14).
28.
Bogduk N. On the definitions and physiology of low back pain, reffered pain and radicular pain. Pain. 2009; 147(1–3): 17–9. doi: 10.1016/j.pain.2009.08.020.
30.
Raczkiewicz D, Owoc A, Sarecka-Hujar B, Saran T, Bojar I. Impact of spinal pain on daily living activities in postmenopausal women working in agriculture. Ann Agric Environ Med. 2017; 24(1): 134–140. doi: https://doi.org/10.5604/123219....
31.
Świerkot J.Back pain – etiology, diagnostics and treatment. Doctor’s Guide. Przew Lek. 2006; 2(9): 86–98.
32.
Baldwin NG. Lumbar disc disease: the natural history. Neurosurg. Focus 2002; 13(2): 1–4. doi/10.3171/foc.2002.13.2.3.
33.
Thomas LH, McColl E, Priest J, Bond S, Boys RJ. Newcastle satisfaction with nursing scales: an instrument for quality assessments of nursing care. J Healthc Qual. 1996; 5(2): 67–72.
34.
Dyk D, Gutysz-Wojnicka A, Cudak EK, Talarska D. Cultural adaptation and psychometric evaluation of the Polish version of the Newcastle Satisfaction with Nursing Scale. Arch Med Sci. 2014; 10(4): 782–790. http://doi.org/10.5114/aoms.20....
35.
Headley BJ, Chronic pain management. In: O’Sullivan SB, Schmitz TJ, editors. Physical rehabilitation: assessment and treatment, Philadelphia, David Company; 2006: 925–960.
36.
Wierzbicka KB, Jankowska-Polańska B. Poziom jakości opieki pielęgniarskiej na przykładzie Uniwersyteckiego Szpitala Klinicznego we Wrocławiu. Współcz Piel Ochr Zdr. 2014; 3(4): 90–96.
37.
Garczyk D. Zadowolenie chorego jako wyraz jakości opieki pielęgniarskiej u pacjentów leczonych chirurgicznie z powodu dyskopatii w odcinku szyjnym lub lędźwiowym kręgosłupa. Pielęg Neurol Neurochir. 2013; 2(2): 48–56.
38.
Sierpińska L, Dzirba A. Poziom satysfakcji pacjenta z opieki pielęgniarskiej na oddziałach zabiegowych. Pielęg Chir Angiol. 2011; 1: 18–22.
39.
Kozimala M, Putowski L. Ocena satysfakcji pacjentów z opieki pielęgniarskiej w Centrum Opieki Medycznej w Jarosławiu. Ann Acad Med Siles. 2009; 63(1): 20–27.
40.
Bączyk G, Ochmańska M, Stępień S. Subiektywna ocena jakości opieki pielęgniarskiej w zakresie bólu pooperacyjnego u chorych leczonych chirurgicznie. Probl Pielęg. 2009; 17(3): 173–177.
41.
Marcinowicz L, Chlabicz S, Grebowski R. Understanding patient satisfaction with family doctor care. J Eval Clin Pract. 2010, 16(4): 712–715. doi:10.1111/j.1365-2753.2009.01180.x.
42.
Aldosari MA, Tavares MA, Matta-Machado ATG, Abreu MHG. Factors associated with patients’ satisfaction in Brazilian dental primary health care. PLoS ONE. 2017; 12(11): e0187993. http://doi.org/10.1371/journal... (access: 2018.01.14).
43.
Alhusban MA, Abualrub RF. Patient satisfaction with nursing care in Jordan. J Nurs Manag. 2009; 17(6): 749–758. doi:10.1111/j.1365-2834.2008.00927.x.
44.
Otani K, Buchanan PR, Desai SP, Herrmann PA. Different combining process between male and female patients to reach their overall satisfaction. J Patient Exp. 2016; 3(4): 145–150. http://doi.org/10.1177/2374373....
45.
Otani K, Herrmann PA, Kurz RS. Improving patient satisfaction in hospital care settings. Health Serv Manage Res. 2011; 24(4): 163–169.
46.
Otani K, Waterman B, Dunagan WC. Patient satisfaction: how patient health conditions influence their satisfaction. J Healthc Manag. 2012; 57(4): 276–292; discussion 292–3.
Share
RELATED ARTICLE
| eISSN: | 1898-2263 |
| ISSN: | 1232-1966 |
Generation of the DOI (Digital Object Identifier) - task financed under the agreement No NrRCN/SP/0532/2021/1 by the Minister of Science and Higher
© 2006-2025 Journal hosting platform by Bentus
We process personal data collected when visiting the website. The function of obtaining information about users and their behavior is carried out by voluntarily entered information in forms and saving cookies in end devices. Data, including cookies, are used to provide services, improve the user experience and to analyze the traffic in accordance with the Privacy policy. Data are also collected and processed by Google Analytics tool (more).
You can change cookies settings in your browser. Restricted use of cookies in the browser configuration may affect some functionalities of the website.
You can change cookies settings in your browser. Restricted use of cookies in the browser configuration may affect some functionalities of the website.
